Challenge
This leading toymaker needed to help their customers understand the complex assembly process associated with one of their products - without tying up the customer service phone lines.

Result
In just a few weeks we cut the volume of calls to their Customer Help Number by 55%. Incoming callers were referred to the website immediately upon calling, freeing customer service representatives to deal with other, more pressing issues.

How We Did It
Easy2 developed an animated step-by-step, easy-to-follow assembly tutorial that demonstrated each step, with special emphasis on the actions consumers found the most confusing. In a few short weeks this invaluable customer tool was online and solving problems before they even began.

Call us now at 216.812.3200 or contact us online to become our next success story.